15 fixes to fix the issue of unknown status 15 fixes to fix the unknown status issue Microsoft Teams.
Microsoft Teams has become one of the most popular applications to help organizations communicate. Every feature is a part of its power, making it what it is. Even something as minor as your status can have a huge impact on your overall efficiency and workflow.
In a workplace environment where a small error can cause devastating consequences the status of an employee can play an important role in preventing this. By simply looking of your profile, your colleagues will know whether you’re in the office, on vacation or in a meeting or out of the office. You can also change the status of your profile to DND to let others know not to interrupt you with irrelevant issues when you’re trying to concentrate on something more important.
If it fails it could put an end to your day. Yet, it does happen. If your status isn’t visible or is not updating, you’re certainly not the only one. This has happened to a lot of users. It is, however, possible to solve it. The only problem is that it could take several attempts before you can find a solution that is effective for you, because this issue occurs without rhyme or reason.
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Try the Teams Web or Mobile App
It’s likely that you’re using the desktop application for Microsoft Teams and facing the status issue. While this will not solve the issue in the end but it can provide immediate (but temporarily) relief, particularly when your status causes confusion. Visit teams.microsoft.com to download the web-based app or download the Teams mobile application on your phone. Try updating your status using the web app.
If the issue is resolved once, you can test these fixes using the desktop application. If the issue is similar across all mobile and web apps these fixes could still be useful.
Reset your Status
The most efficient solution to this issue regarding your status would be to change the status. The reset option for the status will erase any status you’ve set , and then restore to the status that the application displays. This means that it will make any status that refuses to update or is not appearing to be fixed and then behave normally.
To change the status, click on your profile’s icon in the title Bar on the Teams desktop application.
Click on the status currently displayed.
After that, select “Reset status” at the end of the menu that appears. Your status will be reset.
It’s likely resetting the status can solve the issue permanently, but there’s a chance that it won’t. If this is your case then you can look for other solutions listed on the list.
Set Status Duration Manually
If your status is constantly changing in a synchronized manner and is creating confusion Try setting a timer to it by hand. For instance, if your status is constantly changing to being available even though you have set it as busy. This can assist you. Click on your profile icon to increase the options for status.
Then, go to ‘Duration’.
Choose the option for status from the options that are available.
Select the time period under “Reset status after” to let people know the length of time you’ll be working or absent, for instance.
Then you can click “Done”.
Tips: If your status changes to Available even while you’re at your desk, causing problems with your boss, you can try using a Mouse Jiggler app to keep your status available.
Update the App
The app’s update will fix any bugs that are known to were fixed in the most recent versions. Also, ensure that you have your Teams application is up-to-date.
Click the ‘More Options in the title Bar and choose ‘Check for updates in the menu.
If there’s a new update, it will be downloaded and installed. The app will then restart after the update is complete. Check if you have has solved the issue.
Start a Quick Meeting
It’s true that the issue was resolved for a lot of users simply by jumping in and out of the video conference in a matter of minutes. It is not necessary to carry the meeting to any duration. A short video conference is sufficient. If it can aid, it will be helpful during this time.
You can begin your own meeting by clicking on the ‘Calendar tab, then selecting the ‘Meet Now” button. You can also join a meeting that was started by another person.
Log in and sign in again to your Account
One of the most simple methods is to sign off your Account using the Teams desktop application and then logging back in. Sign out from your Account, simply click the ‘Profile’ button and then select ‘Sign Out to sign out’ from the menu.
Then, restart the Teams application and sign back to your account. Check if this resolved the issue with the status.
Manage multiple accounts
Many Users have several accounts in Teams most likely due to various policies of the organization and customer service. Microsoft has finally made it possible to create multiple accounts within the desktop application some time ago. However, sometimes, these accounts may be that are causing your status issues.
To determine the possibility that they’re the ones responsible for the issue to determine the cause, you must temporarily sign out of all of your Teams accounts. After that, you can sign back in to only the account you’re currently working on, making it the sole account in your application at present. Click on the “Manage Account option on the menu for your profile to manage multiple accounts.
Check to see whether the issue was resolved.
Add your Outlook Profile
Teams is an Microsoft product. It is also integrated to different Microsoft products, and especially with Office. Sometimes, the solution isn’t within the app however, but rather in other applications. For certain users, this specific issue was resolved by removing and adding the profile in their Outlook profile.
Start the Outlook application and select “Account Settings” from the File menu option. Then, select the “Manage Profiles’ option.
Then, go to ‘Show Profiles’.
Choose your profile, then click the button ‘Remove. A confirmation message will pop up Click ‘Yes’ to continue.
After the profile has been removed After that, you can go to the Show Profiles menu and again. After that, click the Add button and then add the new profile.
Create an All Day Meeting
Click on the calendar tab in the navigation bar to the left. Click the button ‘New Meeting’.
Create a meeting , and then select the toggle for ‘All Day’ within the meeting’s details. Select the Save button.
Take a few minutes before you end the meeting. To remove it, double-click on the meeting in the calendar to open it.
After that, press the delete button.
Verify if the fix has been made status issue by refreshing your.
Set an OOO Reply
A Out of Office status can aid in resolving the issue in the Microsoft Teams status. A Out of Office status might appear in Teams however it’s not determined from there. You should already be aware of this since there’s no option on the status menu of Microsoft Teams.
This status can be changed via the Office app, and this external intervention could fix the issue. You can change your Out of Office reply from Automatic Replies in the account information section of the Office app. For more information on how to create the OOO response, read our full guide here.
Set the OOO Reply to be sent out for just 15 minutes, if you set it within the time-range option. This means that it will go to the normal status in 15 minutes, and hopefully resolve the issue.
Clear the Teams Cache
Cleaning your Teams cache directory will flush out any damaged temporary files that could cause all the fuss. Clearing the cache will take you out of the application however it won’t have any impact on other information.
To delete the cache from users of the Teams app, close it. Then, exit the Teams app and then open the File Explorer. When you exit the Teams app will require you to quit it. If you haven’t set it up differently, Teams is still running in the background, even when you click the close button in the window of the app. To stop it completely you must go to the system tray, and then right-click on the icon for Teams (if it’s there, else you can skip the step). After that, choose Quit in the drop-down menu.
You can now use your key combination Windows Logo key and E start File Explorer. File Explorer.
Then, type the following path in the search bar:
Remove the content of these folders within the Teams folder. The folder opens as the folders ‘blob_storage’, “Cache’ databases and ‘GPU Cache’ Local Storage’ and ‘tmp’ to clear the cache of the Teams application.
Once you have cleared the cache launch the Teams app once more and check whether it has fixed the issue.
Delete the Settings File
Microsoft Teams stores your settings and preferences in a separate file. It’s possible that this particular file may have been damaged. However, the good thing is that we can erase it and start from scratch. However, if you delete the file, it will basically reset all settings of your Teams application and then return them to the default settings.
Therefore, you’ll need to sign in again Teams and re-configure the preferences you may have altered. However, deleting the file will not alter any information stored in the cloud, just the settings you saved. It will essentially make Teams to create an entirely new file and begin creating a new database.
Open the File Explorer and enter the following path in the search bar:
In the folder for Teams Find in the folder for Teams, locate settings.json file. Before you delete the file, save it onto your desktop or another place to make an archive in case you end up needing it. After that, you can delete the file.
After you have deleted the file, log out of Teams and then restart your system. After that, log back into your account to see whether the issue has been resolved.
Set the Coexistence Mode to Teams Only
Microsoft Teams has a coexistence mode for companies who have upgraded their users to Skype for Business into Teams. This mode permits users who have moved to Skype into Teams to share a space with those who have joined directly Teams. The default setting for the mode will be set to ‘Islands’ , where users can utilize both Skype as well as Teams simultaneously.
Administrators can set this setting to ‘Teams Only’ , where users are restricted to Teams and only Skype to participate in any meetings held by them. If your users within your company are having issues with their status, you can ask your administrator to test this solution.
If you’re the administrator for your company, head to the Teams administrator center. Go to “Org-wide settings” from the navigation menu to the left.
Choose ‘Teams upgrade from the options that are expanded. After that, select the drop-down menu beside “Co-existence mode” and choose “Teams only” from the choices.
Deregister Teams as the Chat app for Office
If you’ve tried everything that hasn’t worked until this point, don’t fret. There are still solutions to test. The next step is to unregister Teams as the chat application for Office. As a default setting, Teams is set as the default chat application for Office. This could cause an issue with the status since Teams is also importing status information from Office. Office suite.
Set up settings within Settings in the Teams app by selecting the icon ‘More Options’ and then clicking the option ‘Settings’..
Click on Application settings under the General tab. In the General option, remove the checkmark to ‘Register Teams as the chat application to Office (requires to restart Office apps)’.
If this option has already disabled, you can try turning it on instead to correct this status issue.
Perform a Clean Uninstall and Reinstall for the App
If none of the previous solutions worked then you must uninstall the application and then install it once more. Sometimes, files be damaged and the only solution is to delete everything and begin from scratch.
To remove the application to remove it, go to the Settings menu of the Windows computer. Go to “Apps” from the menu navigation on the left.
Further, go to ‘Installed Apps’.
Search the bar and type in ‘Microsoft Teams’. Select the three dots menu to the right side and then select ‘Uninstall’.
A confirmation message will be displayed Click ‘Uninstall’ to confirm.
Even after you have removed the application, there are some files that are associated with it remain on your computer. To uninstall the app cleanly start by opening your File Explorer and type
the words %appdata%Microsoft into the search box.
Then, remove any folders that are related to Teams.
After you have deleted these files, you can install Microsoft Teams on Microsoft’s website.
After that, you can create your account, and the issue regarding status will be resolved.
A false status can lead to many problems for companies. Therefore, it’s crucial to correct it. One of the solutions mentioned above will solve the issue and make things run as normal.